Refund & Return Policy

Last updated: 06/11/2025
Governing law: Spain / European Union (EU Consumer Rights Directive)

At Digital Ministry, I stand by the quality and impact of everything I create.
My goal is simple: if something doesn’t deliver the value you expected, we’ll make it right.

1. Digital Products (courses, templates, systems, toolkits, or packs)

All digital products — including the Conversion Boost Kit (Express) and similar resources — come with a 30-day money-back guarantee.

If you’ve gone through the material, applied the steps, and still feel it wasn’t worth it, just email me at [email protected] within 30 days of purchase.
You’ll receive a full refund — no questions asked.

Important note (EU law):
By purchasing a digital product, you acknowledge that access is granted immediately.
This means the standard 14-day withdrawal period under EU law may not apply once the content has been accessed or downloaded.
The 30-day guarantee above replaces that right with a fairer and longer protection period.

2. Services, Mentorships & Done-With/For-You Programs

Refunds do not automatically apply to personalised services or limited-capacity programs (such as DWY Mentorships or DFY E-commerce Management), since these involve time, strategic work, and reserved client slots.

That said, I always review each situation personally.
If you feel expectations weren’t met or something isn’t right, email me at [email protected] — we’ll look at it together and find a fair solution.

3. How refunds are processed

  • Refunds are issued to the original payment method only.

  • Requests must be made within 30 calendar days of purchase.

  • Refunds cannot be processed after this period or once a service has been completed.

  • For mentorships or DFY projects with defined start dates, cancellation terms are included in your individual agreement.

4. Questions or concerns

If you have any doubts about this policy or you’re unsure whether your purchase qualifies, contact [email protected] before completing your order.
I’ll always be honest about what applies and help you choose the option that makes the most sense for your situation.

In short

  • 30-day money-back guarantee for all digital products.

  • Refunds for mentorships and services reviewed case-by-case.

  • Always handled with fairness and real communication.